Our commitment to you:
- Your prescription will be ready for collection from the surgery or will be despatched to the local pharmacy of your choice, after 3.00 pm two working days after we receive the request. Your pharmacy may require additional time to prepare your medication.
- We are unable to process requests more quickly due to the volume of prescriptions we deal with on a daily basis.
Your commitment to us:
- To make sure you submit your request while you still have sufficient medication to last you. We are not able to provide prescriptions urgently.
- It is your responsibility not to run out of medication before your prescription has been processed.
Our GPs have agreed that very few medications or creams will cause harm to your health if the occasional dose is missed. Only requests for inhalers, insulin, contraceptive medication and GTN sprays will be considered by the Duty Doctor for ‘on the day’ issue in exceptional circumstances.