Appointments

Telephone 01454 313874 (24hrs) to book an appointment.

You may also use our online appointment booking facility by registering via our website or at reception. Urgent cases are seen on the day.

We have recently introduced an automated telephone booking service which you can access 24 hours a day by ringing the telephone number above. You will be asked to confirm your date of birth and the main telephone contact number we hold for you.

If your condition is non-urgent, you can expect to see a GP within two working days, though you may have to wait longer if you want to see a particular GP.

Courtside Surgery is pleased to have been accredited by the Severn Deanery as a GP Training practice.

This means the practice will have attached to it a qualified doctor training to specialise in General practice. Each doctor will remain with us for a period of 6 or 12 months. You may be offered an appointment with the Registrar or asked if you would mind them sitting in with your GP.

You may also be asked if you would mind the consultation being video recorded. This is purely for the educational training purposes of the doctor concerned. The videos are used strictly according to Royal College of General Practitioner's guidelines and are destroyed within 12 months.

Click here to book/cancel your appointment online

For your convenience it is normally possible to book an appointment up to four weeks in advance. Let us know if more than one person in the family needs to be seen. We can give you a longer appointment if necessary.

Tell us if you want someone to accompany you during an examination, or a private room to discuss any matters. Remember that the results of tests can only be given to the patient.

You can book to have a late morning telephone consultation with a doctor. He or she will ring you on the telephone number you have given.

You can help us by

• Being on time for your appointment.
• Letting us know if you need to cancel.
• Calling for a home visit or urgent appointment before 10.00 am
• Ringing for the results of tests after 2.00 pm

Home Visits

If possible please try to telephone reception before 10am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

Test Results

Please call after 2:00pm to enquire about your test results as our reception staff will have more time to deal with your request between these times.

Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.

When you take your test you will be told how long it will be before the results are returned to the practice.

It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so.