The way we send text messages is changing.

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From this month messages sent by us will start to go through the NHS App Messaging Service if you have this downloaded.

This is a convenient and secure way for us to send you messages such as appointment reminders.

We will only send you a message if we need to contact you, for example if we have an update about your care.

We may continue to send you some information by SMS (text) message while we transition to using the NHS App Messaging Service.

How to check if you have a message

You will receive messages here, in 'View messages from your GP surgery and other NHS Services.'

The best way to keep up with your messages is to download the NHS App on Google Play or the App Store and turn on notifications.

To check your messages:

1. Log in to the NHS app.
2. Go to View your messages.
3. Select View messages from your GP surgery and other NHS Services.
4. Then select Courtside Surgery. 

Get NHS App notifications when we send you a message

To turn on notifications:

1. Log in to the NHS app.
2. Go to More.
3. Select Account and settings.
4. Then select Manage notifications.
5. Use the toggle to turn notifications on or off.

You will see a new notification from the NHS App the next time we send you a message. Your notifications will tell you that you have a new message from your GP. 

You will still receive our messages if your notifications are turned off, but you will not see a notification on your device when you have a new message.

If you have any queries about this please let us know.

Published: Sep 20, 2023