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eConsult - Our online GP system
eConsult allows NHS GP practices to offer online appointments, enabling patients to submit symptoms and requests electronically. It provides 24/7 self-help information, service signposting, and a symptom checker. As the most widely used digital triage tool in NHS primary care, eConsult was developed by NHS GPs to improve patient access and practice efficiencies, ensuring patients receive appropriate care when needed.
eConsult is available from 6:30pm Sunday to 6pm on Friday. An eConsult can be completed at any time during this period.
How does eConsult work?
eConsult is easy for patients and practices.
eConsult lets you consult with your NHS GP online by completing a quick form that is sent and reviewed by the practice. You can also be directed to patient self-help, pharmacy advice and local self-referral services.
Benefits
You'll wonder how you did without it
- Patients may not need a trip to the surgery and their query may be resolved with a phone call
- There is no need to change surgery to get digital first access. Patients complete an online GP consultation with their own practice when they need to
- Medical advice is available 24/7 even when the practice is closed – Patients can check their health symptoms online and receive on the spot medical advice and treatment guidance thanks to NHS content
- Patients will get a response from their own NHS GP practice by the end of the next working day or sooner
- Access wherever and whenever patients want from any device. Unlike a telephone call patients can complete an eConsult at a pace that suits them, without taking up practice time
- Patients can request sick notes and test results without the need for an appointment saving patient and practice time