Appointments

Ways to book

1. Request an urgent appointment online
2. If you are unable to access the internet, you can call the reception team on 01454 313874, and they will complete the online form on your behalf. This requires around 10 to 15 minutes of your time on the phone answering the questions.
3. Alternatively a friend or relative can complete the online form on your behalf.

How we handle urgent requests:

Your request for an appointment will be reviewed by our care navigation team. The care navigation team is made up of a duty doctor and our reception team. The duty doctor will review all requests for urgent appointments, using the information you have provided, they will determine the clinician you need to see and the time frame.

Ways to book

1. Request an appointment online
2. If you are unable to access the internet, you can call the reception team on 01454 313874, and they will complete the online form on your behalf. This requires around 10 to 15 minutes of your time on the phone answering the questions.
3. Alternatively, a friend or relative can complete the online form on your behalf.

Appointments can be booked by phone or at the reception desk for: 

• Babies under 6 months old
• Treatment room appointments ie Leg ulcers, cervical smears, coil removals, B12 injections, vaccinations
• Patients who require chronic disease appointments ie Diabetes, asthma, COPD reviews - please call reception to make this appointment once you receive a message about your annual review
• Patients who require annual bloods or drug monitoring bloods will be sent self-book links to book an appointment, but if you cannot use this link, please call or book via the reception desk

How we handle routine requests:

Your request for an appointment will be reviewed by our care navigation team. The care navigation team is made up of a duty doctor and our reception team. All requests for appointments will be reviewed by the care navigation team, using the information you have provided, they will determine the clinician you need to see and the time frame.

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

Information and advice for travelling abroad.

Visit our Travel Information page

In cases where you are too ill to attend surgery, a home visit can be arranged. If a visit is required, please telephone the surgery on 01454 313874 before 10:30am wherever possible.

This enables the doctors to plan their workload efficiently and avoids the possibility of two doctors having to drive separately to the same part of town or the same village.

Please help us to help you. A home visit is very time-consuming, so we respectfully ask that you only request a visit if no other alternative is available. Remember that you are likely to be seen more quickly if you can attend the emergency surgery than if you wait for a home visit.

On average, we can see four or five patients at the surgery in the time taken to do one home visit. After midday, there is only one doctor on duty for visit requests. These “late requests” should be restricted to unforeseen emergencies or problems that could not reasonably wait until the following day.

Working with our current staffing capacity, we are doing our best to ensure that you have access to additional appointments outside of our core hours. As a result, you may be offered an early morning or evening appointment.

It this is something you would prefer, please request this upon booking and we will try our best to accommodate.

Pre-booked appointments, either face-to-face or telephone, are available from 7:30am to 8pm daily.