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Accessible information standard
The Accessible Information Standard aims to ensure that patients have access to information they can understand and the communication support they may need. GP practices are required to follow the Standard under Section 250 of the Health and Social Care Act.
This applies to patients and their carers who have information and/or communication needs relating to a disability, impairment or sensory loss. It also applies to parents and carers of patients who have such information and/or communication needs, where appropriate.
Individuals most likely to be affected by the Standard include people who are blind or deaf, who have some hearing and/or visual loss, and people with a learning disability. However, this list is not exhaustive.
Do you have any specific information or communication needs? If the answer is yes, then please let us know. You can speak to reception or any member of the clinical team during an appointment.
Wheelchair access
The Practice has been specially designed to make it easier for disabled patients to visit; patients also have access to a disabled toilet.
Disabled parking - Blue Badge Scheme
The Blue Badge Scheme is for people with severe mobility problems. It allows Blue Badge holders to park close to where they need to go.
For more information and an Application Form visit your local council office.
Loop system
We have a loop induction system at Reception to assist the hearing impaired. For more information on the loop hearing system visit the Hearing Link website.
Blind/partially sighted
If you or your family members are blind or partially sighted we can give you a CD or large print of our Practice leaflet upon request. Please ask our staff for further information.
For more advice and support for blind people please visit the following websites:
Guide dogs and assistance dogs
Guide dogs are welcome at the Practice but we ask that you be aware of other patients and staff who may have an allergy or fear of dogs.
Please visit the Guide Dog website for further information.
Assistance dogs
Courtside Surgery is committed to providing services that are equally accessible and responsive to all sections of the community. To that effect, assistance dogs are welcome.
An assistance dog is defined by the Equality Act 2010 as:
- a dog which has been trained to guide a blind person;
- a dog which has been trained to assist a deaf person;
- a dog which has been trained by a prescribed charity to assist a disabled person who has a disability that consists of epilepsy or otherwise affects the person's mobility, manual dexterity, physical co-ordination or ability to lift, carry or otherwise move everyday objects;
- a dog of a prescribed category which has been trained to assist a disabled person who has a disability (other than one falling within paragraph (c)) of a prescribed kind
Whilst any assistance dog is on the premises, the organisation will pay particular attention to the maintenance of infection control. The owner has a responsibility to ensure that their assistance dog is well behaved and supervised throughout the visit.
For further information, or to arrange a familiarisation visit, please contact the practice.